LuckyLion Privacy Policy

At LuckyLion, we respect your privacy and are committed to protecting the personal data you share with us when you visit luckylion.casino, register an account, or play our games. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By using our services, you agree to the practices described below.

Information We Collect

Here at LuckyLion, we collect several categories of information to operate our platform, process your transactions, and comply with our legal obligations. When you create an account with us, we gather your registration data, including your name, date of birth, email address, phone number and residential address. We also track your gaming activity, deposit and withdrawal history, and device or browser information to improve our services and detect fraud.

• We collect identity details such as your full name, date of birth and nationality
• We gather contact information including your email address and phone number
• We record financial information related to deposits, withdrawals and payment methods, including cryptocurrency wallet and device/IP data where crypto is used
• We store technical data such as your IP address, browser type and device identifiers
• We may collect documents submitted during verification, such as a passport, proof of residence or proof of ownership of financial accounts

Verification Data

Our verification procedure may require you to provide government-issued identification, proof of residence, and proof of ownership of financial accounts before any withdrawal is processed. We may also request e-mail verification through an activation link, and in some cases a verification call is required. If you refuse to arrange this call within 14 days of our request, we reserve the right to confiscate winnings and terminate your account, as outlined in our Terms and Conditions. Where deemed necessary, we may run an international sanctions check, and high-risk or politically exposed customers are subject to enhanced due diligence.

How We Use Your Information

Our LuckyLion platform uses your personal data for a variety of legitimate purposes connected to running a secure and compliant gaming service. We at LuckyLion use your information to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and ensure that only one account per player is maintained. Additional accounts are treated as fake accounts and are suspended without compensation, and any bonuses or winnings accrued on them are reclaimed.

• We use your data to open and manage your account
• We use your information to process payments and verify withdrawal requests
• We use your activity data to detect suspicious behaviour and prevent fraud
• We use your contact details to send account notifications and, where you have opted in, promotional offers
• We use your data to confirm you meet the minimum age of 18, or higher where your country of residence requires it

Cryptocurrency Transactions

Where you choose to use cryptocurrencies to place wagers, we do not treat crypto as fiat currency and we do not exchange cryptocurrency to fiat or back at any stage. We require that crypto deposits and withdrawals be made from the same device and IP address. If a withdrawal is requested from a different device or IP, we will trigger an additional check to protect your account and our platform.

Legal Basis and Data Sharing

Our Vegas Lion... our LuckyLion Casino operations rely on the laws of Curacao to govern our terms of use, and any dispute arising from them is subject to the non-exclusive jurisdiction of the courts of Curacao. We process your data where it is necessary to perform our contract with you, to comply with our legal and regulatory obligations, or where we have a legitimate interest in preventing fraud and protecting our platform.

We may share your information with payment providers, identity verification services, regulatory authorities, and professional advisors where required. We do not sell your personal data to third parties. Where our game providers, including Pragmatic Play, NetEnt-related content providers, and other studios listed in our games directory, require data to deliver gameplay or enforce territorial restrictions, we may share limited technical information necessary for that purpose.

Cookies and Tracking

We use cookies and similar technologies to operate luckylion.casino, remember your preferences, and analyse how our site is used. Our cookies help us recognise returning players, keep you logged in, and tailor promotions such as our welcome bonus offers. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our desktop, mobile web, or downloadable application versions.

Data Retention and Security

We retain your personal data for as long as your account remains active and for a further period afterwards, as required to meet our legal, tax and regulatory obligations. Our LuckyLion team applies administrative, technical and physical safeguards designed to protect your data against unauthorised access, loss or misuse. While we take reasonable steps to secure your information, no method of transmission or storage is completely infallible, and we encourage you to use strong passwords and protect your login credentials.

Your Rights

You have rights regarding the personal data we hold about you. Depending on your jurisdiction within Europe or the United Kingdom, you may request access to your data, ask us to correct inaccuracies, request deletion where permitted, or object to certain processing activities. You may also withdraw consent to marketing communications at any time by contacting our support team through live chat, accessible from the sidebar of our site.

• You may request a copy of the personal data we hold about you
• You may ask us to correct or update inaccurate information
• You may request that we restrict or stop certain processing
• You may withdraw marketing consent at any time

Restricted Territories and Age Requirements

We do not accept players from the United States of America, France, or the Netherlands, including its overseas territories, and we apply provider-level restrictions on certain titles across numerous additional countries. We at LuckyLion require all players to be at least 18 years old, or older where local law demands it, and we may request proof of age as part of our verification process. Creating an account for a bot or a programmed device is strictly prohibited under our policy.

VIP Club and Loyalty Data

Our VIP Club and Loyalty Program involve additional data processing to track wagering activity, calculate cashback, and assign withdrawal priority. Members of our LuckyLion VIP Club understand that we may retroactively withdraw bonuses where our terms are breached, and that club membership-related data is processed to apply benefits such as a personal manager and member-only promotions.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of luckylion.casino after changes are posted constitutes your acceptance of the revised policy. If you have any questions about how we handle your personal data, please contact our support team through live chat for assistance.